Cancellation policy

Cancelation of a subscribed service can only be made after the given minimum term. Clients who wish to cancel within the minimum term must pay out the remaining fees of their subscription. After minimum term is complete, clients must give written notice via email as soon as possible. Only once notice has been confirmed does the 14day cancellation period begin and must be paid.

If you have to cancel or reschedule any booked sessions, you must give the Provider written notice email as soon as possible. If cancellation of booking is within 24 hours of scheduled time, the booking cannot be rescheduled and counts towards paid sessions. If booking is outside 24 hours prior scheduled time, it does not count towards paid sessions and can be rescheduled at a later date.

If you fail to appear for a booked session, it will be taken to have been cancelled and you will not be refunded for that session.

If client is away and unable to book in their subscribed sessions, they have 30 days to schedule in desired booking times. After 30 days the sessions become expired and unable to be claimed.

Health and liability

You warrant that you have consulted appropriate medical specialists with regards to risks of engaging in the booked session and confirm that you have no undisclosed pre-existing or limiting physical conditions or disabilities that would preclude you from participating in an exercise program or affect your ability to undertake rigorous physical exercise. 

You agree to inform the Provider by written notice of any relevant injury or illness and obtain a medical clearance from a medical specialist prior to booking any personal training session upon request by the Provider. 

If you are unsure at any time of any matters related to potential or pre-existing injury or illness with respect to any exercise or session, you agree to discuss them directly with the Provider beforehand.

You acknowledge and accept that participating in exercise has inherent risks, including minor or major injury and accept full responsibility for your own health and well-being. You indemnify and continue to indemnify the Provider from any losses, damages, claims and or injuries arising from and or related to the sessions undertaken with the Provider.

You acknowledge that the Provider provides services wholly in reliance of the warranties and acknowledgement provided by you.